Customer Care Service & Phone Support Outsourcing
Premium Customer Service at an Affordable Price
When you’re struggling to keep up with a growing number of customer service or technical support tickets, we’ll help you build a new team or supplement your existing one with the right kind of talent. With TSG BPO as your partner, you’ll get a dedicated team of customer service experts who’ll help you design the right systems, hire the right people, and constantly optimize your support processes to ensure your customers get the high-quality service they deserve.
Choose the Best Support Channels for Your Business
We specialize in email support. Our skilled agents respond promptly to your customers’ emails, using your preferred tone and voice.
Our agents speak excellent English and have extensive experience with inbound and outbound phone support for U.S. and European brands.
Our customer service agents know how to optimize chat support and convert chatters into buyers via thoughtful and personalized responses.
Customers want to contact you on social media. We offer exceptional support through Facebook, Twitter, Snapchat, or any other social channel.
Scale Your Customer Service Team Quickly
When your business is growing fast, you can’t afford to spend eight weeks finding and training each and every new hire. We can have your foundational team up and running in a few weeks. New team members can typically be onboarded quickly. With TSG BPO as your partner, customer service will never be the bottleneck that’s slowing down your business growth.
Get a Team of Dedicated Customer Service Experts
We hire the best in the business. Our team members have an average of eight years of experience working with large outsourcers and multinational corporations like Verizon, eBay, and Accenture. Our service quality is high and turnover is low because we hire ambitious professionals and commit to supporting their long-term career development with continuous training and coaching.
Pick the Platforms, Channels, and Services You Need
We’re happy to use the ticketing system and customer service channels you’ve chosen—or we can help you compare alternatives and come up with recommendations. If you ever need help with back-office services like data entry, research, design, or marketing, we can also take care of those for you.
A CUSTOM STAFFING PLAN
Depending on your needs, we can build a team that is domestic or international. We’ll assess your volume and your quality requirements to design a schedule optimized for your company’s needs.