High-Performance Customer Service for Gaming & E-Sports

Ensure your players have the ultimate gaming experience by providing expert customer support around the clock.

Create Loyal Fans by Destroying All Their Barriers

From responding to everyday issues, such as losing a game due to a server disconnect, to identifying complex patterns of fraudulent users in a system, our experienced team can help you provide the expert customer support that your gamers demand and expect.

24/7 Support Wherever Your Customers Are

Whether it’s email, live chat, phone, or on social networks, we’ll meet your gamers where they need. Keeping your players happy and immersed in your game by quickly responding and solving their issues is our top priority.

We Give Your Players the
Gaming Service They Deserve

Support

Let us handle your tickets, no matter how high your ticket volume is. With our dedicated, fully remote customer service team

Back-office

Affordable back-office order processing, with top-notch expertise on all gaming platforms

Logistics

Packaging and shipping prizes and products, while maintaining quality assurance.

Reps Seasoned in E-Sports and Gaming

Our expert agents have experience handling every ticket type:

  • Tier 1 and Tier 2 support

  • Technical issues with games or gaming apps

  • Refunds

  • Redeeming prizes

  • Flagging fraud and suspicious activity

  • …. and much more

Video Game Computer

We Are Dedicated to Learning Your Brand, Product, and Culture

Our highly skilled support agents understand gamers and speak their language. Our goal is to be an extension of your in-house team and elevate customer service from being a cost center to a potential revenue generator. Not only will we spend time learning your products hands-on, but we are committed to learning your brand and company culture.

Office Talk

Quality Assurance for Driving Customer Satisfaction and Product Innovation

We can use QA tools like MaestroQA or implement our own proprietary quality assurance tool. Depending on your needs, our QA analysts can audit a subset of tickets or all the tickets produced by our agents. Not only does this ensure continuous customer satisfaction, but QA also helps to provide valuable feedback for your product development team.

Postal Boxes

We Can Take Care Of The Fulfillment Side, Too

Our fully remote team can package and ship physical prizes anywhere in the world. Whether you’d like to send out certificates, stickers, or larger prizes, we will make sure your players’ rewards are handled correctly, expertly packaged, and shipped on time.

We Make Sure Customer Service Helps You Scale

Our dedicated reps help you maintain quality service, no matter how high your customer service ticket volume is. We typically onboard new team members within one or two weeks. With TSG BPO, you can rest assured that onboarding new team members will never slow down your growth again.

Hotline Consultant

Whatever You Need, We’re Here

If you have already chosen your favorite ticketing system and customer service channels, we’ll be glad to take over. As we learn your processes, our leadership team will help you build a world-class customer experience. And if you ever need help with back-office tasks like data entry, research, design, or marketing, all you have to do is let us know.