Premium Customer Service for Your High-Growth Retail & E-Commerce Company
When your online carts are filling up, you need a scalable support team that can provide exceptional service to your customers.
Make Your Customers Your Brand Ambassadors
From order processing to product-related issues to technical support, our experienced customer service representatives can help you provide premium customer support that will keep them coming back for more.
24/7 Support Wherever Your Customers Are
Whether it’s email, live chat, phone, or on social networks, we’ll meet your customers where they need. Keeping your customers happy by quickly responding and answering their questions is our top priority.
We Give Your Customers the
Exceptional Customer Service They Deserve
Quality service with an experienced, dedicated, and fully remote customer service team. No matter how high your ticket volume is, we are here for you
Guaranteed increase in customer satisfaction levels, and reduce shopping cart abandonment
Capture and manage leads, and encourage return purchases
Increase sales by upselling and growing average order size
We take care of your Back-office tasks like data entry, research, design, or marketing
We Make Sure Customer Service Helps You Scale
Our dedicated reps help you maintain quality service, no matter how high your customer service ticket volume is. With TSG BPO, you can rest assured that onboarding new team members will never slow down your growth again.
Experienced Customer Service Experts in Retail & E-Commerce
Our team members have an average of eight years of experience working with large outsourcers and multinational corporations. We are committed to continuously coaching our customer support professionals to aid them in their long-term career development – which means higher quality work and a dedicated team.
We Care About Your Success
All our client teams are led by an experienced account manager, who is responsible for making process improvements and reporting on the team’s performance. We want to understand what’s working well and when there’s room for improvement, so we track your customer service success continuously and always report our findings to you.
We’ll Be Experts On Your Products and Processes
The details that matter to you also matter to us. Whether it’s the stitching on a pant seam or the story behind a boutique brand, we’ll get to know your products inside-out so we can be the face of your company. As we learn your processes, our leadership team will help you build a world-class customer experience, whether it’s incorporating AI, defining your return policy, or finding a new fulfillment partner.
We Understand the Seasonality of E-Commerce
Whether your busy season is winter or summer, Black Friday, or Mother’s Day, you probably have seasonal surges in demand. We know how to plan and prepare in advance for sudden increases in ticket volume, and you’ll be ready when the holiday season hits – or when your product gets featured on an influencer’s summer must-have list.
Whatever You Need, We’re Here
If you have already chosen your favorite ticketing system and customer service channels, we’ll be glad to take over. If you want us to help you find the best alternatives in the e-commerce field, we’re here for you. And if you ever need help with back-office tasks like data entry, research, design, or marketing, all you have to do is let us know
A CUSTOM STAFFING PLAN
Depending on your needs, we can build a team that is domestic or international. We’ll assess your volume and your quality requirements to design a schedule optimized for your company’s needs.